Refund policy

Returns & Refund Policy

At Panamira Store, your satisfaction matters to us. If you're not fully happy with your purchase, we're here to help.

30-Day Money-Back Guarantee You have 30 days from the date you receive your order to request a return or refund. To be eligible:

• The item must be unused and in the same condition you received it
• It must be in its original packaging
• You must have proof of purchase (order confirmation or receipt)

How to Start a Return To begin a return, contact us at Panamirastore@gmail.com with your order number and reason for return.

• Low-cost items: In most cases, you'll simply be refunded no need to ship the item back to us.
• Higher-value items: You'll be asked to ship the item back to the return address we provide once your request is approved.

Refunds Once your return is approved (or, for low-cost items, once your request is verified), you'll be automatically refunded to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Non-Returnable Items

• Items returned more than 30 days after delivery
• Items that are used, damaged, or missing original packaging (unless the item arrived defective)
• Sale or clearance items marked as "Final Sale" 

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery at Panamirastore@gmail.com with photos of the issue. We'll arrange a replacement or full refund  in most cases, there's no need to return the damaged item.

Exchanges The fastest way to get the item you want is to return the original item, and once accepted, place a separate order for the new item.

Late or Missing Refunds If you haven't received a refund yet, first check your bank account again, then contact your card company, as processing can take time. If you've done this and still haven't received it, reach out to us at Panamirastore@gmail.com.